Zohra Mohd Sharif

Certified Soft Skills Trainer | MBA in Business Administration | 19+ Years in Banking

Based in Bahrain

About Zohra

Zohra Mohd Sharif is a Certified Soft Skills Trainer with more than 19 years of experience in the banking industry and an MBA in Business Administration. She brings a wealth of knowledge in soft skills, customer service excellence, complaint handling, and culture transformation. Her sessions are practical, impactful, and shaped by nearly two decades of real-world expertise.

As a dedicated trainer and proud mother of three, Zohra embodies balance, professionalism, and authenticity — making her an inspiring role model for both individuals and organizations seeking growth.

Areas of Expertise

Soft Skills Development – Communication, Emotional Intelligence, Teamwork & Leadership · Customer Service Training – Building strong service culture and exceeding expectations · Complaint Handling Strategies – Resolving challenges with professionalism and empathy · Culture Change & Mindset Shifts · Customized Corporate Workshops

What You’ll Gain When You Book Zohra

• Practical tools to enhance workplace performance
• Improved customer service & complaint handling skills
• Strategies for culture transformation & team engagement
• Tailored workshops to meet organizational needs

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